Customer Service Cover Letter

So you are applying for a customer service position, your resume is up-to-date and formatted nicely, but do you know how to write a customer service cover letter that will make you stand out from the crowd? By following this simple resume cover letter format advice you will be able to make an instant impression with your professional-looking customer service cover letter.

Essential points:

• No more than one A4 page in length.
• Include your name and contact details at the top of the letter. Make sure your email address and phone number are clearly identifiable.
• Take the time to find out the name and position of the person you are contacting and address the letter to them. Never use “Dear Sir/Madam”.
• Clear layout is important – Commence with a strong introduction, introducing yourself and outlining why you are suitable for the position.
• Write in a very clear and concise manner. Dont use big words and convoluted sentences – professional communication is about clarity not impressing the reader with how smart you are!
• Once you have introduced yourself go into detail – identify the skills and experiences you have that line up with what the employer says is important in the job advertisement. Use strong verbs when describing your own experience as relevant to the position, use language that matches the qualities desired by the employer – eg. if the ad says “looking for highly motivated, self-starters” then make sure you describe yourself as such.
• Always get another person to proof-read your letter before sending it. If you cant do this for whatever reason then it is always useful to wait a few hours and come back to it before proof-reading yourself. Little mistakes often stand out that you never spot immediately after writing the letter.

Above all, always keep in mind that your customer service cover letter is an advertisement – an advertisement for yourself and more importantly for your resume. You need to make sure that the qualities and skills that separate you from all the other applicants stand out and grab the prospective employer’s attention, encouraging them to continue on and actually read your resume.

Boring, bland cover letters can send an entire resume straight to the trash! Get past this first hurdle by making yours stand out and you are well on your way to getting the new job you want.